WARRANTY

CARBON SUV E-BIKE is a high technology bike made with High quality material. Carbon used is T700 24T in UD/3K + Decal +Color Painting. All aluminum structural parts are in aluminum alloy 6061with T6 treatment and then CNC machined. Steel items of cantilever are in 39NiCrMo5 , quenched and tempered. Components are all in high quality and trustable brands.
We apply a general warranty of 2 years, except the after listed parts of normal consume.
Warranty period start from the date of purchase and its referred to material defects/fault of workmanship for a e-bike that has follow strictly the instruction of user manual, especially prescription of inspection, maintenance and storage.
Read user manual and complete the procedure of warranty in this page. Accept the warranty include the declaration that the user manual was written and well understood.
Delivery cost and manpower cost are not covered by warranty.
If a warranty-case occurs MOTO PARILLA has the possibility to either repair or replace the defect component. Components which are not defect are replaced only on the cost of the owner. Components which are broken or present any kind of malfunction due a lack to follow user manual instruction are replaced only on the cost of the owner.
MOTO PARILLA can’t take any warranty for e-bike customized or subject whatever modification.
MOTO PARILLA can’t take any warranty-claim if the original construction or equipment has been modified or the bike has been used inadequately.
The warranty is specifically excluded for bike used for rent service and/or used in any kind of race or competition.
The Warranty is global valid.
Additional claims from national warranty laws are not touched.
Incidental and consequential damages are also not covered.
Warranty may be voided if normal maintenance procedures are not followed.

SPECIAL INSTRUCTION
Battery
Carbon SUV e-bike batteries is guaranteed to have 60% of its original tested capacity at the end of.
If the battery fails completely during the warranty period it will be replaced or repaired at no charge except transport cost.
Lithium batteries require care and some maintenance to maximize life expectancy.  Abusing your battery will void your warranty. See user manual for details
In the event that a battery needs to be removed for return shipment please contact technical service before any shipment.
All labor and shipment cost are the responsibility of the customer.
The battery eventually replaced in warranty don’t modify the warranty period that remain the 2 years after purchasing the e-bike.
All Lithium batteries must be shipped as Class 9 dangerous goods (HAZMAT) and must be shipped in accordance with all local, state, federal, and international laws.
Never transport the battery pack on passenger aircraft without the due authorization form the authority.
Brakes and disc brake
Normal wear of the brake pads is not covered.
Warranty claims on components are made in accordance with component manufacturers guidelines.
In the event that a brakes or disc brake needs to be removed for return shipment please contact technical service before any shipment.
If the prescriptions of USER MANUAL are followed the surface of brake disk can not be damaged by the brake pads.
Warranty claim are not accepted for damage on disc surface by consumed pads or from not original pads.
Suspension
Warranty claims on components are made in accordance with component manufacturers guidelines.
Normal wear of the suspension, such as oil changes and leaking seals are not covered.
In the event that a suspensions needs to be removed for return shipment please contact technical service before any shipment.
NUVINCI GEARHUB
Warranty claims on components are made in accordance with component manufacturers guidelines.
Normal wear of the suspension, such as oil changes and leaking seals are not covered.
In the event that NUVINCI HUB needs to be removed for return shipment please contact technical service before any shipment.
Don’t disassembly the GEARHUB from the wheel if not especially requested by our technical service

WARRANTY EXCLUSION

The follow parts are subject at normal consume during the e-bike use so they are excluded from the present warranty:
1) Tires and inner tube
2) Brake pads
3) Chain
4) Chain wheel
5) Chain sprocket
6) Oil and grease
7) Seals
8) Seat
9) Light led
10) Service tools
11) High pressure pump
12) Front light battery (if present)
13) Battery door lock and its key