Here you can find the most frequently asked questions. If you don’t find the answer you are looking for, feel free to contact us through the chat box at the bottom of the website.

How high can the seat be extended?

The seat can be extended by a full 1,9” (5 cm).

Where is the battery placed?

The battery is placed inside the frame. It’s possible to access it just by pushing a button.

Is the battery replaceable?

Yes, it is.

How can I repair the bike by myself?

As soon as possible, we will upload detailed video tutorials to our website. We also aim at working together with some bike shops, so that you can easily send there your damaged bike and have it repaired.

Can it be picked up locally?

No, it can’t. At the moment we are not offering this kind of service.

How can I contact Zeno?

If you have any questions, also about technical issues , business cooperation and media interviews, please e-mail info@motoparilla.it.